next time think: sprint again

"Never doubt that a small group of thoughtful, committed citizens can change the world: indeed, it's the only thing that ever has." Margaret Mead

Our greatest glory is not in never falling but in rising every time we fall--confucius

"The world is a book, and those who do not travel read only one page." anon

A man is but the product of his thoughts--what he thinks, he becomes. Gandhi

I am only one, but still I am one.
I cannot do everything,
but still I can do something;
and because I cannot do everything,
I will not refuse to do something that I can do. edward everett hale

Donna Hart
Doom to you who legislate evil, who make laws that make victims -- laws that make misery for the poor, that rob my destitute people of dignity, exploiting defenseless widows, taking advantage of homeless children. What will you have to say on Judgment Day, when Doomsday arrives out of the blue? Who will you get to help you? What good will your money do you? (Isaiah 10:1-3, The Message)

There is nothing in the world more beautiful than the forest clothed to its very hollows in snow. It is the still ecstasy of nature, wherein every spray, every blade of grass, every spire of reed, every intricacy of twig, is clad w/radiance. william sharp

I think no matter how old or infirm I may become, I will always plant a large garden in the spring. Who can resist the feelings of hope and joy that one gets from participating in nature's rebirth? edward giobbi

Let us be grateful to people who make us happy; they are the charming gardeners who make our souls blossom. marcel proust

I am only one, but still I am one.I cannot do everything,but still I can do something;and because I cannot do everything,I will not refuse to do something that I can do. edward everett hale

Sunday, October 31, 2010

sprint again

this month's sprint bill has 2 charges for 300 text messaging minutes on 1 phone. why? ask yourself that over and over. what idiot put that there? the same one that put the $20 for enhanced data on last month's bill? the sprint fairy? the totally incompetent sprint system? wasn't me.

so at 4:16 i call today sunday oct 31 to see what the story is. inga speaks english and takes off $5.53 but says you can't really block picture mail and maybe ben did it when he was trying to access internet on the phone. #1 we don't have internet access

when asked if i could say she had solved my problem, i explained again (never tell them yes because it's nearly never right) that i really couldn't say because i haven't seen sprint's site saying the new bill is for this amount less.

she says "i can't let you off the line if you don't say yes"

#2 yes, she really said this. was she being taped? i hope so. so she puts me on hold to get someone and BINGO i have a new person asking my problem so we can start all over.

he speaks english, he tries to see if the 5.53 was credited, tries to do what inga said she did and he says it's all fixed and i owe *** THE ORIGINAL PRICE BEFORE THE 5.53 WAS CREDITED ***

#3 at 4:47 we basically had accomplished NOTHING.

and this is the continuing story of sprint customer service

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